FlyerTalk Forums - View Single Post - delayed baggage comp + charge for return flight
Old Dec 5, 2009 | 4:50 am
  #2  
Fish55
 
Join Date: May 2009
Location: Lost in space
Programs: Skywards, KrisFlyer
Posts: 204
Originally Posted by eo777777
i have tried searching the forums but couldnt find much info, hope someone can help.

ticketed in UK, my trip was:

outbound LHR-DXB-DEL

return: DEL-2 day stopover in DXB - LHR

I missed the outbound flight at LHR and was put on standby for the next flight. Fortunately, a seat became available at the last minute on the next flight and I was allowed to board the plane. Emirates did not charge me anything for this.
You do not make clear the circumstances behind missing the outbound flight. Was it of your own choice or was it a case of traffic delays etc on the way to the airport? Whilst you were not charged at the airport, this would be classed as your first change and therefore free. On the return leg, you chose to change your flight. As far I can see, EK rightly charged for this change. You were therefore not charged for the outbound sector but the inbound sector.


Originally Posted by eo777777
Q1. Can anyone advise what compensation can I claim and whether I can claim without producing any receipts (I dont have any)?
See here for EK's liability http://www.emirates.com/english/Imag...233-194804.pdf

Why did you not discuss this with EK at Delhi airport when the bags did not arrive? They would have been able to confirm what you were entitled to claim, receipted or otherwise.


Originally Posted by eo777777
When I reached DEL, my bags did not arrive along with 100 other passengers.
This is worrying. EK losing passengers as well as bags. I wonder where they went?
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