i have tried searching the forums but couldnt find much info, hope someone can help.

ticketed in UK, my trip was:

outbound LHR-DXB-DEL

return: DEL-2 day stopover in DXB - LHR

I missed the outbound flight at LHR and was put on standby for the next flight. Fortunately, a seat became available at the last minute on the next flight and I was allowed to board the plane. Emirates did not charge me anything for this.

When I reached DEL, my bags did not arrive along with 100 other passengers. I did file a report at the airport and collected them personally when they arrived the next day (just over 24hrs).


Q1. Can anyone advise what compensation can I claim and whether I can claim without producing any receipts (I dont have any)?

On the return leg, while stopping over in DXB, I decided to leave for LHR a day earlier. I was advised by EK in DXB that there will be a change fee of GBP £50. Now my ticket says that 1 outbound change is free and I did convey this to the agent. First agent said that I had already used the 1 free change when I missed the flight and was offered the next flight so the fee will be applicable. I called again twice and the next 2 agents said that there is no endorsement on the ticket saying that outbound change is free. I did pay the £50 charge and can home early.

Q2. Can someone clarify whether the first agent's statement is valid or not? If not, I will speak to my travel agent about why I was charged for the outbound change as the itinerary they gave clearly says that 1 outbound change is free.

Thanks in advance for all the help,
eo777777