Originally Posted by majorflyer

I have found Business Extraa and their services to be a complete waist of time. It is a hassle and it should be a better system. The agents in that area are spotty and only rarely do you find a helpful one. I am a member but I am not sure why I bother anymore. My recommendation is don't bother with the program until American changes the way it works. Why is it different point system? Cashing the is not straightforward. I have had agent's lie to me and called them out on it.

It is a poorly run program and is not worth the hassles that come with it.