Originally Posted by
majorflyer
I have found Business Extraa and their services to be a complete waist of time. It is a hassle and it should be a better system. The agents in that area are spotty and only rarely do you find a helpful one. I am a member but I am not sure why I bother anymore. My recommendation is don't bother with the program until American changes the way it works. Why is it different point system? Cashing the is not straightforward. I have had agent's lie to me and called them out on it.
It is a poorly run program and is not worth the hassles that come with it.
Welcome to FlyerTalk,
majorflyer!
Other than getting forwarded to Meeting Services agents (who have all of the same capabilities as regular agents) when you call Reservations during business hours, what are the hassles that make it not worthwhile to accumulate points for free?
I agree that the accounting is not as transparent as it could be, and it takes extra effort on our part to make sure that things are credited properly, but I just don't see the downside since it's free.
I'm also curious as to what lies, specifically, you have been told?