Originally Posted by
denCSA
Do not deal with AA directly, you won't get anywhere. You'll need to contact the DOT and be clear and concise to your argument. If AA CHOOSES to reroute you due to delays, cancellations, VDB, IDB, whatever, it should be at no additional cost to yourself.
The (originally) bolded part is at the heart of the matter. If AA presented AA-based choices, but the UA-based choice was a better option, and the OP
chose that one, it may be a tougher case. If that was the solution AA presented, then it may be easier. If it is the first case, I'd try AA again- just because it's easier. If it doesn't work, then the approach suggested above could yield results.
If the OP made the choice to go with UA, however, one might still try, but with appropriately-lowered expectations.
Cheers.