Cancelled flight on award tix itinerary - advice please
Had two tickets booked on Delta.com with miles, first leg on Air France business class JFK-CDG. We are traveling with friends who booked paid tickets same flights using a TA, and they advised us yesterday that the outbound flight was cancelled and their TA rebooked them on a later flight. I hadn't received any notice but logged into Delta.com and sure enough our departure flight was missing. When I phoned Delta an agent informed me they would put in a request to Air France to release seats for us on another flight that day, but it would take about 5 days for the process. Should I be concerned that we won't get our flights in business restored, and is it usual for them to just cancel part of our trip without protecting us on alternate flights and without any notification?
Also, if I look for flights the same departure day that cancelled flight is still bookable on Delta.com - how can that be?