I recently called the Platinum Elite line to reserve 2 weekend nights at a property (Marriott Suites Clearwater Beach on Sand Key) with the intention of using the Elite Exclusive Offer of 2 for 1. Before hand, I checked the back of the coupon to ensure that the property was not excluded. It wasn't.

There seemed to be some confusion on the other end; the rep had to talk to her supervisor. She came back to mention that the property does not participate in the program, but would in the next round of EEO offerings.

I politely reminded her of the written exclusions on the back of the coupon, but she wouldn't honor the coupon.

I did not force my case any further, ask to see a supervisor, etc. Should I have, or do they have the right to shift things around.

Any suggestions?

[This message has been edited by boltor (edited Mar 21, 2004).]