Just wanted to say a big "thank you" to the folks at Marriott and share my pleasant experience. I have been a rather unhappy HH Diamond and am actively looking to switch primary hotel chains. I asked both Starwood and Marriott for matching Platinum/Diamond status and both responded rather quickly with procedures for such.

I sent all of the requisite information to MR yesterday -- late afternoon -- and found today on their web site that my account had been upgraded to Platinum. Score one for Marriott -- I was amazed at how fast they got this done!

I will be staying, as a Plat, for the first time this weekend at the Courtyard GRR and am looking forward to the experience.

The kick to all of this is that I didn't have 75 nights at Hilton last yr. I stopped at 72 because of a bad stay at the HI Seattle and ended my stay with HI early and switched to Crowne Plaza for the final three nights. Hilton did such a poor job of CS on this issue, that I didn't stay with them another night last year -- and still haven't. I mentioned this in my cover letter, and they still matched as though I had earned the full 75 nights.

Thanks, Marriott.

Regards,
stevekoe