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Old Nov 30, 2009 | 6:29 pm
  #19  
CO FF
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Join Date: Sep 1999
Location: Los Angeles
Programs: UA Based on my CC Spend (PLT 25-GLD 26), AA LT 2MM, LY Gold, Bonvoy LT Plt, Mets fan
Posts: 5,077
25 minutes after sending my email to CCS, I got a personal reply apologizing for the problems, promising to send the complaint on to the GM, and telling me that I'd get 8,000 *pts (2 nights @ a Cat 2) in compensation.

WOW. Quick, generous, super!
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