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Old Nov 29, 2009 | 10:52 pm
  #117018  
Renard
20 Years on Site
 
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
Originally Posted by sbm12
The DoT at least sortof got involved on this one but still it doesn't seem that they are 100% behind the customer. ...
Maybe I'm being too harsh but it seems almost as BA's little 'slap on the hand' could have been written by BA itself. Of the hundreds of consumers impacted by their shenanigans, how many will be helped by this? A couple of dozen tops?
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