<font face="Verdana, Arial, Helvetica, sans-serif" size="2">What is needed is an official Marriot Lurker.
As I begin my change from Marriott to SPG, I can say it is nice to get official answers to questions.
Socrates does a great job, but someone who officialy can respond would be better.
Just one more reason this will be my last Platinum year with Marriott.</font>
Question, please???
Are you saying SPG has an official Lurker on FT, and responds to all you needs, and questions? No need to contact SPG, just log onto FT???
Starwood Lurker
Posts: 6475
From:
Registered: Nov 2000
posted Mar 11, 2003 02:27 PM
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We’ve heard your feedback from various postings here on Flyertalk regarding this issue and would like to do a brief survey. If you can remember specific properties where you have had problems of this kind in the past year, please let us know.
Senior management will be reviewing this information in an attempt to sort out the worst and repeat offenders for additional property level training. Specifically, we are interested in any violations of compliance as outlined and defined in the Terms and Conditions of Membership for this elite level. If you think that a specific property is denying your just benefits as a Gold elite member in the program, please describe the situation briefly, but in detail; however, we urge you to continue using the customer service channel of your choice to report any specific incidents.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Answered my own question!!! But you all will note the suggestion to use customer service channel for all other problems. I don't think a "Lurker's" job on FT is to solve EVERYONE'S problem, or answer individual questions however.
[This message has been edited by TUFBEAR (edited Feb 25, 2004).]