Originally Posted by
wharvey
Personally, I would send an email to their customer service detailing the situation and asking them to investigate. After that, it would be out of my hands. Most likely they will never remove the points... but I would have no problem if they did.
this is exactly what i did when 53,000 starwood points appeared in an account that normally carries a balance of 0. i got a nice reply thanking me for my honesty, and the points disappeared a week later.
after all, who knows when it (thousands of points missing) might happen to me?