Are you trying to encourage us to switch to SPG or another program where we can get a proper response? I guarantee you that if Kathy had emailed one of the address the reservation may have been corrected, but the error would not have been identified as socrates has done and passed along.

As for finding out who socrates is, mgmt has stated (via a letter that was transcribed in another thread) that they don't know/care who he is. Also, I'm pretty sure that a GM's email would be considered public information, just as you would be transfered to a GM's phone extension if you call the hotel directly. This method just saves time/long distance, etc.

No need to crticize socates' practises, thanks to him some of us are still trying to be loyal that otherwise wouldn't be.