Originally Posted by
Guy Betsy
Perhaps if SQ wants to 'save' money, then at least appoint the call centre closer to home where people know what asians like... eg Malaysia!
Or even Philippines. I have dealt with (non-airline) call centres in both India and Philippines and always end up with an easier resolution and find it much less frustrated dealing with Filipino call centres (they seem to cope with the nuances of the english language better - which of course won't be nowhere is good as SG based staff if you are speaking Singlish
)