socrates, i AM frustrated as this is the second time i have written in the last month with problems at marriott. you might remember that i had a very hard time collecting on the plat gift guarantee a few weeks ago (ended up with a $25 check). traveling over 200 nights a year provides its own frustrations on a daily basis but i expect it and enjoy my job to no end. but the added frustration at the end of a long day is not what i am looking for. in my opinion, marriott should just not make the upgrade promise if it knows it cannot enforce it, especially when they KNOW it is not being honored. if marriott came out and said "we can't enforce this benefit for our plats in a uniform manner so instead of that benefit we are going to give them something else we can control like extra bonus points (maybe an extra 10-20% bonus)". if that showed up on their website tomorrow, i would be back next week. but if they think they can just ignore the FACT that this is not being uniformly implemented, they are wrong. i won't be back until this issue is resolved in a better fashion than it is now. just so you know socrates, i am not furious or anything with marriott, i wish them well and still tell my co-workers about their great properties but i won't be lied to.

[This message has been edited by fireworksboy (edited 08-15-2003).]

[This message has been edited by fireworksboy (edited 08-15-2003).]