Originally Posted by
yngdiego
But the problem is that CLEARELY DL does NOT want to fix the problem. It's been ongoing for YEARS, and I think has gotten worse. This is not launching the space shuttle; it's tweaking the back-end systems. If they really wanted it working, a team of programmers could be put on the problem I bet most issues worked out in a couple of months or less.
The solution to this was easy: drop delta.com and change delta.com --> nwa.com, including, of course, the booking system.
But, of course the powers that be at Delta chose not to go the obvious route, as that would (gasp!) result in a better level of service to customers, whom Delta has worked so hard to lower and continually lower the expectations of.