Originally Posted by
mooper
Domestic redemptions - which I suspect represent the vast majority - work quite well.
Ding ding ding! Exactly why Delta is intentionally not fixing the award booking engine, people spending their miles on
low-value domestic awards on seats that would probably be empty otherwise, on Delta metal, which costs Delta very little.
This is ideal rather than have people be able to redeem for high-value premium cabin international awards.
And the argument that it would cost too much money to fix it, the merger is to blame, etc etc. bullocks. DL is simply much happier people redeeming for low-value domestics and maybe even hooking a sucker or two for extortionate, out of thin air mileage, international awards.