Originally Posted by
mooper
While I can't speak to international redemptions and I am aware (as are we all) that there are bugs in the system, it does work well enough for domestic redemptions that I've been able to redeem dozens of awards with relative ease over the past year. Given the choice between a system that functions "well enough" for domestic redemptions and not having one at all until it is perfectly functional, I'd take the former.
But the problem is that CLEARELY DL does NOT want to fix the problem. It's been ongoing for YEARS, and I think has gotten worse. This is not launching the space shuttle; it's tweaking the back-end systems. If they really wanted it working, a team of programmers could be put on the problem I bet most issues worked out in a couple of months or less.
I think it's strategic plan by DL to make award redemption so unsavory or use so many miles that it limits redemption or they get more miles for the same seat. The only other option is that DL IT staff and management are so incompetent that they can't make the system work, in which case, they should all be fired.