My wife was just on the phone with a res agent trying to use our free weekend nights in chicago or new york (a nightmare in itself, but that's another story). After a few minutes of fruitless searching for hotels, the agent told her "Our time is up, I can't search anymore." She asked him what he meant and he told her that all of their calls were timed and that he was hitting the limit for this call (The total call was no more than five minutes.). Unfortunately, she did not get his name so that we could call back and find out what the situation was. Has anyone else ever had this happen? It sounds ludicrous.