Are Marriott reservation agents timed on calls?
Feb 6, 2003 | 8:53 pm
#1
Original Poster
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Are Marriott reservation agents timed on calls?
My wife was just on the phone with a res agent trying to use our free weekend nights in chicago or new york (a nightmare in itself, but that's another story). After a few minutes of fruitless searching for hotels, the agent told her "Our time is up, I can't search anymore." She asked him what he meant and he told her that all of their calls were timed and that he was hitting the limit for this call (The total call was no more than five minutes.). Unfortunately, she did not get his name so that we could call back and find out what the situation was. Has anyone else ever had this happen? It sounds ludicrous.
Feb 6, 2003 | 9:29 pm
#2
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I haven't called Marriott reservations in several years. Just a suggestion for next time...book your free weekend/reward stays online. Simple, painless, and no timeouts unless your ISP drops your call..... 
Feb 7, 2003 | 5:59 am
#3
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mikeef:
My wife was just on the phone with a res agent trying to use our free weekend nights in chicago or new york (a nightmare in itself, but that's another story). After a few minutes of fruitless searching for hotels, the agent told her "Our time is up, I can't search anymore." She asked him what he meant and he told her that all of their calls were timed and that he was hitting the limit for this call (The total call was no more than five minutes.). Unfortunately, she did not get his name so that we could call back and find out what the situation was. Has anyone else ever had this happen? It sounds ludicrous.</font>
My wife was just on the phone with a res agent trying to use our free weekend nights in chicago or new york (a nightmare in itself, but that's another story). After a few minutes of fruitless searching for hotels, the agent told her "Our time is up, I can't search anymore." She asked him what he meant and he told her that all of their calls were timed and that he was hitting the limit for this call (The total call was no more than five minutes.). Unfortunately, she did not get his name so that we could call back and find out what the situation was. Has anyone else ever had this happen? It sounds ludicrous.</font>
[This message has been edited by socrates (edited 02-07-2003).]
Feb 7, 2003 | 6:11 am
#4
Join Date: Aug 2001
Location: DALLAS,TX AA EXP-3MM, HYT PLAT, SPG PLAT,HLT GLD,LEADERS CLUB
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The calls are timed and there are some incentives for answering more calls. My guess is maybe it was time for his shift to end or it was his break time.
Feb 7, 2003 | 8:35 am
#5
Join Date: Apr 2002
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PETEFLYS:
My guess is maybe it was time for his shift to end or it was his break time.</font>
My guess is maybe it was time for his shift to end or it was his break time.</font>
Feb 7, 2003 | 8:38 am
#6
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He probably had someone waiting for him to go to lunch or something. Anyway, Marriott's web-site is the best (relative to other chains) in terms of awards redemptions and such, so why even bother calling?