It's always good to hear, if a member is satisfied about the awards s/he was able to redeem (if this hotel will be cat 6, the award in question will rise by 20% to 180K HH points). However, those who pay for their stays at Hilton brands out of their own dime, don't have the option to earn HH points in paying by co-branded CCs for whatever reason and have substantial amount of HH points sleeping in their account have a valid point in their disappointment.