Wow.

OK, so the pre-departure experience sounds exactly like what I've heard from every friend or coworker I've known who has been to India.

As for the rest, well, the OP could have been in Y. Broken seats suck, but they do happen, and the more complicated the seat, the more likely it is to break. That, and maybe the spilled food, are the real issues worth complaining about. CO can't change the way the airport is run or cultural differences that cause boarding to be mass chaos.