Originally Posted by
izzik
This is the first property in a long time that did not upgrade in advance.. even at check-in, it's almost like one has to beg for it.
"What kind of room is it?"
-"Traditional"
"Don't you upgrade Platinums?"
-"Yes, we do."
"Well...."
*blank stare*
-"Would you like a suite?"
In the end, I didn't bother taking it because they seemed so reluctant to offer it. Sheesh.
I stayed there a few weeks ago and asked about a suite when I checked in (since they didn't mention it). I first told they did have suites, but then another agent clarified that they "needed to hold them." Here's my favorite part though...
The hotel was "oversold" and rather than turn people away, they were taking suites and converting the living room to rooms. They offered people 1,000 points to take it (and they'd provide a rollaway).
So not only did they have what were technically 'available' suites when I checked in, the hotel was actually capitalizing on being oversold.
Nice property, but there are plenty of *wood hotels around suburban Chicago. I'll stay at one that is willing to recognize my status.