Originally Posted by
Athena53
I hope you write a note to AMEX And tell them why.
I realized I do have one Hilton reservation left- a Hampton Inn in Council Bluffs, IA, across the river from Omaha, the weekend of the Berkshire-Hathaway meeting. Definitely not cancelling that one out of spite- it would be hard to replace!
Amex is not the company it was. I have had an Amex card since 1977. Amex lowered the amount I could charge on the card 11 months ago, even though my financials actually improved! Go figure. At the same time Virgin gave me an Amex card( BofA )with a 40K plus limit.
It seems like Hilton and Amex are both getting penny wise and pound foolish.
But I really do not think either of these companies really know that customer service means more customers.
No I did not write Amex, I really do not think they give a ...... They have no loyalty to long time customers. ( Like Singapore Air, that is another story)