I've seen a general decline in the type of service and upkeep of their properties. I had two very bad experiences recently in St. Louis. One was at a Renaissance Hotel which was more like a HoJo's. The building was old and had not been refurbished in what appeared to be a long time. Marriott responded to the second of my two letters to corporate and gave me 5,000 points- hardly worth the poor service, bad housekeeping and other assorted problems I went through. I understand that one can have a bad experience at any place; however, the combination of a year of disappointments and the virtual disregard for my complaints has forced me to move on.