Originally Posted by Iluvsafeflights

I have requested a status match from Starwood. I have made four reservations with them for this year. The devaluation of points really is not the issue with me. I expect to pay for services, be it cash, miles or points and every program will do devalue from time to time. The comment(s) by HH Rep and those quoted by others from Hilton email responses in regards to the most elite Diamonds free night is what really bothers me. I would expect that a Diamond is a Diamond is a Diamond. Words matter. I was insulted.

I know that some customers may stay at specific hotels 120 days a year and they will have a strong relationship with that customer. They may be treated better than I based on that relationship. I am great with that. What bothers me is that corporate has apparently made a policy to add unpublished elite levels to their corporate program. From what I can determine, you can be a super, secret, special Diamond from having a Hilton credit card and never spending one night in a Hilton property. Apparently stays mean little to nothing as long as you’re spending on your HH card. That means this is no longer a loyalty program in myopinion but a purchase points via credit card program.