Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Supposedly the CEO of Marriott spends an hour per week reading those things ... yes, Marriott does not just send them out for the heck of it!