Some times they do and sometimes they don't!
"Patience is in the eye of the beholder".

This person simply asked a question. Preaching "patience" is not necessary.

Please see other posts for reoccuring problems that this person has been experiencing.

Patience is staying nearly 100 nights a year in Marriotts, and expecting to be credited what I paid for without 3 phone calls and 3 or 4 faxes after the correct postings are not given.

As I mentioned in other threads, regarding this subject, I always get my nights and points, but recently it's required alot more "patience".

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I appreciate you coming to my defense. And for the record, it has been over 15 business days (3 weeks), I have contacted them 3 times, and I still have not received credit for my stay. Eventually, my lack of "patience" will equate to lost business for Marriott. Some of my friends swear by Marriott, so I thought I would give them a shot. But if this sub-par customer service continues (which it sounds like it will), why give business to a company that has no regard for customer satisfaction?

Marriott is the only program that I have had this issue with, and I travel 80% of the year with multiple programs.