Is a couch normal?
I had a low prepaid rate at a Marriott Renaissance property and was given a couch with a pull-out bed for me and my unrelated co-traveler. I was guaranteed a double-occupancy BED (Double, queen, king, etc.). It did not even seem like a real room. Most uncomfortable. I am a Marroitt rewards member but the front desk manager at the time refused to do anything about it as they were full, even though I checked in on time and others who checked in after me were given a normal room. A hostel would have been more comfortable than this. I have since switched to Hilton, made gold staying 35+ nights, and treated to free exec rooms in Milan and Rome (What a treat!).