Cardtracker- If you provided an email address when you signed up for PIB, then you should receive the communication. Check your spam inbox as well. The Statement Inserts don't begin cycling until November 1.

Ferrisimo- As part of the particular promo, you must make a booking for the Five Star Service in order to have lounge access. Country of origin does not matter. You just cannot simply use your credit card for access on its own.

yyyccclll- All Premier Relationship Managers have been notified. If you let me know which branch you went to, I will follow up with them.

Thanks.