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Thread: How to handle a "denied boarding" on a DONE4?
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Old Oct 25, 2009 | 4:03 pm
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DownUnderFlyer
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Most probably they just changed the reservation but didn't actually re-issue the ticket.

But you don't need the AA RTW desk to do this. AA in Australia or anywhere in the world would have been able to solve this quickly so by calling AA in Australia you could have still gotten onto the flight (provided there actually was space available).

In terms of compensation, I would expect for AA to either pay you for your flight to HKG plus the flight back to SYD to continue your DONE4 or alternatively to pay you something above and beyond for the involuntary downgrade and then re-issue the ticket for free from HKG.
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