Originally Posted by
mersk862
I'll echo ssullivan's sentiment and say that UA has improved - no real big in-flight issues with them this year, and I'd say better than NW service.
They are certainly better in some ways than the post-merger NW. Granted there's more in the way of complimentary snacks on DL/NW in both classes of service, but my experience on my last few NW flights was that the NW crews are not happy about the merger, the service is suffering because of that, and the pre-merger service levels on NW were far better than what's happening now.
UA did surprise me in F this past Monday. I was served a cold plate on IAD-ORD, a fairly short flight. I was actually shocked when the FA offered it. That's the shortest domestic "meal" flight I've had in many, many years, if not ever.