I am furious with Marriott Rewards. I purchased points on 4/3 to get to 200k points, which they promptly processed. I then lost AMEX card on 4/6 which was used to buy aforementioned points.

I received a letter saying they could not post the charge on my AMEX. I checked AMEX statement and sure enough, they had indeed posted charge, AMEX paid Marriott, I paid AMEX.

I wrote an email to the person that sent me the letter explaining above. I went to check my MR on line statement and found post of a debit for 7,500 points for unpaid expense on 6/4. I have again sent an email to Marriott rewards explaining the above but IMHO this is terrible customer service and it may be the last straw for me with Marriott, especially after an awful stay in Chicago. Any ideas how to resolve this beyond what I've done?

Thanks!