Couldn't agree with you more, Bob. The industry has forgotten for whom their there to serve. And there is NO sense of personal responsibility on the part of their employees. I think that the BEST thing that could happen is for ALL those potential airline strikes to occur. American business will discover how much can really be accomplished via teleconference and videoconference. When we have travel restrictions due to budget controls, we manage to keep on performing our jobs. It's time the airlines and hotels got with the program!