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Thread: Lounge access - Quick question - arriving in CW, onward in ET
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Old Oct 19, 2009, 2:23 pm
  #7  
matthewuk
 
Join Date: Jan 2001
Location: UK
Posts: 2,483
Originally Posted by adrianjc32
If ever you feel that you are being denied something that you are entitled to you can speak with the Customer Service Duty Manager. Simply ask the staff and they will call one for you.
unless you get the chap from the North Lounge in this post.....

http://www.flyertalk.com/forum/10077914-post105.html

(although to be fair - thanks adrianjc32 for advising the person on duty who should know ^. )
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