Seems like you all think I am trying to get something for nothing, and am trying to circumvent rules.

I have had several airlines (AA and UA in particular) cheerfully adjust non refundable tickets when prices dropped by issuing a travel voucher. No problem, no escalation to a supervisor.

I don't usually bother with adjusting tickets when fares drop, except if it's a huge drop. With Marriott, it's a huge drop....close to 50%. And I am not asking for a refund, but just some kind of adjustment.

As far as the rude Guest Relations rep, it was not that he was saying no, but how he was saying no. He continually cut me off and told me that I had no case and there would be no compromise. He was a very bad listener and had no empathy whatsoever.

The poor guy probably spends all day arguing with guests about guaranteed no show charges. He listens to every story under the sun about people losing cancellation numbers, forgetting to cancel, etc., so that he is an expert at saying no, and is also an expert at ignoring logic. (Because I am sure people come up with some really creative arguments for getting no show charges waived...)

I was asking for a more appropriate adjustment. It's real funny that the people who are telling me I have an unreasonable request are the same people ask to get no show charges waived. (Something I would feel uncomfortable asking for...unless of course I cancelled the reservation...)