Hello all,

I am relatively new to the Marriott Rewards program. I'm Platinum in Starwood's Preferred Guest and 95% of my travel is at Starwood properties. I would like to start using Marriott more often but my first impressions of the program are less than wonderful.

I joined the Marriott program online. I received my account number online and was told that an email would follow in a week with a password for online access. It's been better than a month and I've received nothing. I've contacted customer service several times to no avail. I send emails and no one responds. Wehn I call I'm told I must send another email. This is crazy!

I've had 2 Marriott stays since joining Marriott Rewards. I'd like to be able to go online and see if they posted. Is this lapse in service common in the Marriott program? Am I better off sticking with Starwood? I'm starting to get that feeling.

Thanks,

winstoda