Originally Posted by
robnsfla
Bottom line...why do we the customers have to put up with all this crap...the Skymiles program "accounting system" is BROKEN and has gone backward since 10/1/09...time to spread my business to some other carriers
The switchover to NW's backbone system for the FF program has definitely done some funky things. And of course time is wasted waiting to see if it'll be fixed and e-mails to be written. But be careful on your complaining, you're setting yourself up to be attacked. NW > DL.