ben20 --Sounds like you're a fairly high-volume Hyatt customer. I'd call GP customer service and force them to open up inventory.

Anecdotally, I use these nights at GH BKK all the time and never have any difficulty getting space (unlike, say Hong Kong or Tokyo). If there are empty rooms here, they should be able to free up space.

The other possibility is that sometimes point space is avail. but FFN space is not (don't really understand that...) so I make the reservationist book the point space, and then have GP customer service switch it.

There is more than one way to skin this cat.