FlyerTalk Forums - View Single Post - Problem at a Marriott

Sep 29, 2009 | 10:41 am

#121

mikeef

FlyerTalk Evangelist

Join Date: Aug 2001

Location: Finally back in Boston after escaping from New York

Posts: 13,684

Quote:

Originally Posted by emanon256

The concluded the letter, stating they feel this is unfair, and await my response.

Here's your response:

"Sir/Madam,

Thank you for your reply. I'm glad to see that, after months of dealing with you, you are finally taking my complaints seriously. Had you done so from the outset, we could have avoided the entire situation.

Your most recent letter is immature and vindictive, and I have decided that the most appropriate response would be to post it on as many travel websites as I can find. There are a number of fine hotels and resorts in Phuket, and I believe that it is my responsibility to help travelers make an informed decision about where they will stay.

I will be forwarding your letter to Mr. Marriott's office, as well as a thank you to the individual who finally cleared up the situation for me and made things right. Since you sent this letter to me, I trust that you will have no problem if I share it with the corporate office.

Best wishes,
emanon256"

Mike