Originally Posted by
jkhuggins
Was it SOP for the TSOs to blindly follow their interpretation of the SOP, without "Engage!"-ing their discretionary judgment?
Do you know if the SOP allows discretion or interpretation in this situation? If not, would you expect the TSO to "break" the rules because you don't agree with the SOP?
Originally Posted by
magellan315
They could have used that same discretionary authority to help this passenger travel with their items as well.
Could they? Should they? Do you really want TSOs making judgments on when to follow SOP, and when not to?