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Old Sep 26, 2009 | 11:05 pm
  #61  
QRC3288
All eyes on you!
15 Years on Site
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,238
Clarifying Dragonair/Cathay Pacific relationship, additional KA thoughts

We frequently receive questions from other OW fliers who are connecting to/from KA/CX. It seems that many people are not clear on the relationship between KA/CX. After going back through the FAQ, we actually do a good job of getting all the data in there (for instance, in section 8.4 we make it clear that KA and CX can use all the CX-operated lounges, and we discuss at length KA seating options), but for someone who doesn't know CX as intimately as all of us it might get confusing.

What about a main section called "Dragonair" in the FAQ? We could start by clarifying the relationship between KA and CX, specifically:

1.) KA is wholly owned by CX, hence anyone on KA or CX can use any of the CX lounges, with full OW benefits.
2.) KA's loyalty program is MPC, just like CX
3.) However, KA still has their own staff, uniforms, airplanes, etc.
4.) KA check-in counters are separate from CX

We could then direct people to check information under Part 8 for lounges, or Part 9 for MPC, etc. since they then are aware that all the benefits/ancillaries ascribed to CX are the same as KA. I think this could help reduce confusion since it seems many people don't go to the FAQ and search for "Dragonair" (if they did, and had a little persistence, the above is actually already answered...but alas most people I suspect go to the contents, don't see "Dragonair" as a topic, and get confused). An actual section in the contents dedicated to it might clarify things.

Then if interested, we could move a lot of the information we already have in the FAQ about Dragonair seating to the above mentioned section, instead of lumping it in with CX, including the below:
1.) KA plane configurations
2.) KA J and F seats
3.) Comparisons between CX and KA J/F, which seems to be a question we get with high frequency.

If we wanted to get really fancy, two more potential (more far-strung) ideas:

1.) Add a separate FAQ for Dragonair, instead of putting it within the CX FAQ. This would help people as soon as they got to this forum, as they might be unclear to click on the CX FAQ to get KA advice.

2.) Lobby FT to change the entire name of this forum from "Cathay Pacific Asia Miles" to "Cathay Pacific/Dragonair Asia Miles". I don't even think "Cathay Pacific Asia Miles" is the correct name, am I right? So if they're going to insist on using the improper name (presumably for clarify, since people might not know that "Asia Miles" was affiliated with CX, why not add "Dragonair" to the name as well?
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