Originally Posted by
DL-Don
I have been told by multiple property managers that the cutbacks were ordered from "corporate" yet this e-mail asks me to believe that every Marriott manager decided at the same time to, for example, take the mouthwash out of the Concierge level rooms. This kind of "point the finger" response actually makes me more angry than one that accepted responsibility for the cuts and tried to explained why they needed to be done and how they were going to be restored once the economy improved.
I guess I'm going to have to keep "looking around" at the other major chains.
I didn't like the way their response was worded....could have been handled very very differently but the overall message was correct....hotels are street corner businesses and are run that way - corporate doesn't tell them how to manage their business but does tell them what the standards are....cutbacks are never mandated