Though, IMO, most AA employees are fine folks, there are at least one or two who, in the immortal words of Click and Clack, have their headlight plugged into their tail socket.
Originally Posted by
BigBopper
I actually think this was more of a case of a bad GA than AA.
I suggested to the GA that I pay the $25 and he give me a voucher for the same amount. He said no. When I called AA they made the same suggestion to me before I could even finish my story and then said the GA should have offered the same.
In the long run it's not a huge deal but it was certainly a surprise to me. I had never seen anything like that posted on here and I just wanted to give other travelers a heads up in case the get in the same situation.