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I have had many troubles with the Four Points by Sheraton Miami Beach. They are refusing to credit a charge they have made to my credit card in error. I have contacted the corporate office via e-mail and phone, many times, and all they tell me is that they will contact the hotel as they are only a liaison between the hotel and I. The keep closing the so called file because the hotel is telling them that the credits have been applied, but that is incorrect. I have the credit card bill in front of me. It has been over TWO WEEKS now.

The hotel manager is a complete prick. I was wondering if anyone knew how I would contact the office of Frits van Paasschen?

Any help will be greatly appreciated it. Thank you.