FlyerTalk Forums - View Single Post - Flyasiana - Worst Airline Website in the World?
Old Sep 18, 2009 | 4:01 pm
  #9  
A_Lee
 
Join Date: Sep 2006
Location: NE & SE Asia, N America
Programs: TG ROP Gold, Lifetime OZ Diamond Plus, BA Gold
Posts: 3,105
Originally Posted by lee_apromise
^ Can't agree more !!
I'll second that. It is truly frustrating sometimes for someone who prefers Firefox to try to use just about any Korean website. I can't say I've ever come across any major Korean website that appears to have been tested with Firefox. 99% of Koreans I don't think even know about Firefox. Korea is absolutely a 100% IE dominated world and if you're using anything else, you can forget it.

I am in agreement that Asiana is a 5 star airline, but as I've stated in the past, even a 5 star airline doesn't rate 5 stars in every single category. In OZ's case, their website is clearly their sore spot and probably doesn't even deserve a 1 star rating. It is designed by Koreans for Koreans and probably works well for them. For everyone else they've put minimal effort into accomodating them and all that work is obviously done by Koreans with somewhat limited English skills, and the resultant website is either not tested at all or only very basically tested.

If you can believe it, it's actually better now that it was several years ago. I remember perhaps 5 years ago or so, I wanted to book some international tickets ex-Korea via the internet. I went to Asiana's website and when I clicked on the 'English' link, it took me to the USA site, where I could only book tickets ex-USA. There was no website for 'foreigners who reside in Korea' at that time. The same with the KE website. The same was true with most Korean websites at that time. They all failed to provide even the most basic interface for doing business with foreign customers. At least now they've taken the first step, and hopefully public scrutiny of their abysmal website will improve things even more in the future.
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