Originally Posted by
nfg05
Please that should not even be argued. Business is a win-lose game.. if Delta can create a good reputation for itself then it will attract and maintain all customers it currently has.. the good and the bad, rather than shoe away the "bad" customers.. and with that some good ones as well, while creating the reputation of some small airline catering to the few.. and in turn shrink back to what it once was (3rd or 4th largest airline)..
Bottom line is their international flights suck. If other airlines (including NWA) with hubs in Asia, Europe etc can offer much cheaper redemption awards and fees, why must theirs be double or triple? Are they run by monkeys or are they just overwhelmed with the new business that NWA-KLM has brought in
Oh by the way, to follow up on your links.. all of them criticize Sprint's moves to "fire" their customers.. furthermore, this is an example of getting rid of Sprint's 1000 worst and most abusive customers (aka.. a few people out of their 50M subscribers). Do not let your love for Delta blind you, that is not the issue here.. Delta is not firing its unprofitable customers, it is practically absorbing NWA domestic business and screwing over international business while advertising itself as "the most global airline".. well not for long.