Hi,

Just to add my 2 cents to this topic, I do agree that IB is quite a "black sheep" of the flock. One of the worst airlines in Europe and even worst than any US airline service. I find the FA's always surly and ground staff are totally horrible. I avoid them as plague even.
Funny thing is that even KLM FA's knows how bad the service is onboard IB. I had a discussion once with some KLM FA's and they were also commenting on how ridiculous their ground and air service are compared to all European airlines.
I would even dare say that from my few experiences with Ryanair's FA's, they are much way better than those from IB.

I always wonder why a country with such friendly people can have such surly FA's and product.