I actually think that is a very reasonable, sensible, and efficient way to manage many kinds of operations, including airport clearances. However, having such a mindset is not enough. Things tend to get sticky when the problem is conceived as belonging to pax primarily; confront means reverting to confrontational behaviors towards pax and the public; fix means fixing pax through behavior modification tactics like DYW2FD, spooky technology, experimental scientific applications such as BD, and poor expectations management; and go on means proceeding without accountability.

Added: not meaning anything personal towards you, gsoltso, just saying that the hammer can be a useful tool or a destructive one, and it is the hand of the user that determines the use