FlyerTalk Forums - View Single Post - [ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Old Jan 9, 2004 | 10:53 pm
  #111  
Rut Dog
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20 Years on Site
 
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GeorgeJ:
So if they don't give me crap at check-in about the rate (I'll be aking a copy of the e-mail with me) and the Gift Cheque arrives after I return, all well and good. </font>
Check your reservation online. It should show the adjusted rate. If it doesn't, write back to make sure they change it.

In some cases at least, the person verifying the claim cannot change the rate, and a supervisor has to follow up, so changing the rate on an approved claim can be overlooked.

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